How many clients do you lose because of poor phone skills?

ONLY 1% OF DEATHCARE PROFESSIONALS LEAVE A GREAT IMPRESSION ON THEIR CALLERS. We can help.

We are the first-call evaluators for the deathcare profession. We analyze calls to your business across 10 categories to give you comprehensive data on how your staff is handling calls and why your phone etiquette could be costing you clients.

We provide Call Analysis, On-Site Training, and Online Training to funeral homes, cemeteries, and crematories.

Call Analysis
from 79.00

This package includes:

  • Mystery calls made to your business by our evaluators

  • Recordings of every conversation

  • An interactive Data Dashboard with infographics and exportable reports

  • Personalized tips to improve future calls

  • Option to schedule calls for specific dates

  • Option to choose from our call scripts for more specific data

Call Quantity:
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Monthly Maintenance
from 449.00

Our most popular package includes:

  • Mystery calls made to your business every month

  • Recordings of every conversation

  • An interactive Data Dashboard with infographics and trend reports so you can see how your business performs over time

  • Personalized tips to improve future calls

  • Option to schedule calls for specific dates

  • Option to choose from our call scripts for more specific data

Call Quantity per Month:
Quantity:
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On-Site Training
2,999.00

Our On-Site Training package includes:

  • 6 hours of On-Site training program presented by Training Facilitator Nicole Wiedeman

  • A detailed website analysis with an eye for marketing and regulatory issues

  • A detailed analysis of one primary competitor, which you can specify

  • 5 mystery calls to your business made by our team of evaluators

  • Recordings of every conversation

  • Interactive Data Dashboard with infographics and exportable reports

  • Option to schedule calls for specific dates

  • Option to choose from our call scripts for more specific data

Fee does not include travel expenses.

Quantity:
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*Prices do not include travel expenses.

 
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Enter your email address below to receive access to our Sample Dashboard so you can see what we do—without the commitment.

 
 

The Who behind Dead Ringers

We were founded in 2015 by deathcare gurus Poul Lemasters, Esq. and Cole Imperi, CT. Our mission is to improve deathcare in the United States (and internationally), one phone call at a time.

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POUL LEMASTERs
co-owner

Poul is a practicing attorney, a funeral director and an embalmer. He's a well-known speaker in the deathcare profession, teaching faculty for ICCFA and truly knows the business from the ground up.

He is the owner of Lemasters, a deathcare-specialized consulting practice. 

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COLE IMPERI, CT
co-owner

Cole is a creative director, dual-certified Thanatologist and certified crematory operator. She is teaching faculty for ICCFA's cremation arranger program and a regular speaker on death, dying, grief, loss and bereavement. 

Cole is creative director at Doth, a deathcare-specialized design and strategy agency.

Nicole-Wiedeman

NICOLE WIEDEMAN, CSE
training facilitator

Nicole has served the profession for 26 years. Her expertise lies in preneed insurance sales and stellar customer service. She has conducted sales training to hundreds of licensed insurance agents and funeral directors over the years. Years of strategic business consulting and skilled facilitation to the profession gives her a unique perspective of the issues death care faces and what makes it great. These skills will be well utilized as she conducts the on-site training sessions for Dead Ringers.

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Mandie Reiber HUNGARLAND
operations manager

Mandie is the head of all things administrative and creative at Dead Ringers. She graduated from the Art Academy of Cincinnati in 2016, and immediately began working at deathcare-focused marketing and consulting company, Doth, as a graphic designer. She then worked as an administrative assistant for thanatologist Cole Imperi, and transitioned into a management role at Dead Ringers in 2017. When she’s not at work, Mandie produces avant-garde performances at Contemporary Dance Theater, choreographs and dances for Cincinnati’s annual Fringe Festival, and writes YA fantasy novels.

 

 

Location

We're located in Cincinnati, Ohio.

 

PHONE NUMBER

Give us a call with any questions: 844–767–1313

 

MAILING ADDRESS

PO Box 42831
Cincinnati, OH 45242

 

Hours

M-F 8am–8pm

Contact Us

So you have questions, eh? Send inquiries directly to our Operations Manager Mandie Hungarland by emailing Mandie@DeadRingers.co, or give us a ring at 844–767–1313.

FAQ

What number do you call from?
Our call system allows us to make outgoing calls using phone numbers from all over the US and Canada.

Who calls?
Our Dead Ringers are fully trained and have a background in deathcare. 

What time do you call?
We call during regular business hours—unless you specify otherwise.

Why Dead Ringers?
Dead Ringers is the only call analysis option provided by deathcare professionals for deathcare professionals. We provide comprehensive, objective data that is bias-free and deathcare specific.