FTC COMPLIANCE COURSES
Protect your firm from frightening fines and failed first impressions by equipping your team with this on-demand online course.
Someone calls your funeral home. What can you say? What can’t you say? What MUST you say?
In our profession, we must nimbly balance empathy and connection with sales skills and FTC compliance. This on-demand online course covers topics including pricing discussion tips, musts and must-nots of phone conversations, and the basics of FTC Funeral Rule compliance (you know—to keep you away from a $51,744 FTC fine).
FTC Compliance is nobody’s favorite subject—but we’re here to assuage anxieties and equip professionals with the know-how to navigate pricing calls. We’ll also tackle basic phone etiquette, pricing conversation tips, frequently asked FTC questions, and more.
This course features videos by deathcare attorney and Dead Ringers founder Poul Lemasters, Esq., as well as customer experience expert Nicole Wiedeman.
1-50 people • $99
On-demand online access for up to 50 team members. Each individual will receive a unique login to access their course.
51-100 people • $149
On-demand online access for up to 100 team members. Each individual will receive a unique login to access their course.
101-200 people • $199
On-demand online access for up to 200 team members. Each individual will receive a unique login to access their course.
Over 200 people • $249
On-demand online access for over 200 team members. Each individual will receive a unique login to access their course.
Other FTC Compliance Services
Supplement your online learning with a LIVE training session with our CXpert, Nicole Wiedeman—or dive into your customer experience by adding our FTC compliance audit to your Call Analysis!
Contact us today to book your FTC-focused services.
FTC COMPLIANCE AUDIT
+$10 PER CALL
Add an extra level of review to your Call Analysis or Monthly Maintenance calls. We’ll audit your calls with an ear for FTC compliance, flag any potential violation risks, and provide tips to deliver the best customer experience while adhering to Funeral Rule restrictions.
LIVE FTC COMPLIANCE TRAINING • $750+
Supplement your online learning with a LIVE training session with our customer experience expert, Nicole Wiedeman. Opt for virtual or classroom training to equip your team with knowledge and confidence to appropriately navigate first calls with Funeral Rule compliance.