VoIP Phone Software

VOIP (Voice Over Internet Protocol) allows you to make and receive phone calls over an internet connection, rather than a traditional landline. You can manage calls from your desktop computer or laptop (this is called a softphone) or forward calls to your smartphone or tablet. This relieves your reliance on expensive phone hardware and gives you the flexibility to take calls anywhere!

Three words: affordability, flexibility, and scalability.

Affordability: Businesses save an average of 50-75% when they switch to a VOIP from a landline. The savings increase exponentially when it comes to businesses that juggle multiple rooftops, team members, and phone lines. While it may cost $50-$100 to add each new landline, businesses pay HelloPhone a fixed, minimal subscription fee and just $3 for each new phone line. We like that math!

Flexibility: Landlines only offer voice and basic routing. With VOIP, you can have greater functionality with lower cost. HelloPhone enables automated call routing, IVR menus, and call forwarding, reducing wait times and ensuring customers reach the right agent quickly. Integrations with CRM tools allow agents to access customer history instantly, leading to faster resolutions and personalized service. And, HelloPhone includes recording and transcription for every call—a feature that landlines simply can’t provide, yet is crucial for monitoring and improving the customer experience.

Scalability: While many major phone carriers are stepping back from supporting landlines, HelloPhone can grow with you. You can easily add users and phone lines, without expensive hardware upgrades. We offer unlimited users, so you can grow your team to your heart’s desire without crippling platform fees.

Our most unique feature of HelloPhone is the ability to send calls through Dead Ringers’ proprietary CX evaluation process. Other phone softwares offer AI review, which provides limited feedback with questionable accuracy. In our profession, where callers may be experiencing heightened emotions that an AI simply can’t understand, it’s crucial that our evaluation includes that distinctly human touch. Dead Ringers’ CX analysis pairs objective AI insights with in-depth, manual review to provide a comprehensive score. We’ll then partner with you to help you understand our findings and strategize next steps.

Dead Ringers provides group training, one-on-one coaching, and online learning tools designed for deathcare professionals. We’ll consult with you on your phone performance, identify opportunities for improvement, and partner with you to deliver targeted, effective training solutions.

With HelloPhone system by Dead Ringers, your phone software, marketing and CX evaluation, and training solutions now live under a single umbrella.

HelloPhone’s costs fall into the following categories:

1. Subscription Fee: We offer a monthly subscription fee ranging from $49 to $149, depending on your required features. We do not charge per-user fees like many other phone systems.

2. Usage Fees: A small fee applies to phone lines and call minutes. This way, you only pay for what you use. Usage fees as of November 2025 are:

   • $3.00/number/month for local numbers, and $4.50/number/month for toll-free.

   • $0.05/minute for local numbers, and $0.069/minute for toll-free.

   • $0.03/text message

   • $0.03/transcription minutes

3. CX Evaluations: A limited number of AI Reviews are included in your subscription fee. Dead Ringers offers comprehensive CX analysis and/or additional AI reviews on your calls to monitor customer experience and make recommendations for improvements.

4. Training & Coaching Solutions: This falls under Dead Ringers’ services and is an optional add-on. That said—what good is measuring your phone performance but not seeking to improve it? We’ll offer coaching and/or training based on your CX analysis results, so we can train to your weaknesses and help you capitalize on every call.

Our costs are comparable to other phone systems. However, we customize our service features for each client, so please Book a Demo to speak with a member of our team and get more specific pricing information.

No. We provide a dedicated team to help you onboard onto the system and learn the basics. Then, we’ll be available on an ongoing basis to help with questions or make updates in your account. Our goal is to help make your transition to HelloPhone as simple and painless as possible!

Yes, you’ll be able to listen to every call that comes through HelloPhone. We provide whisper messaging so you can stay compliant with state regulations regarding call recording.

AI is the big thing nowadays. We get it—and there IS value in having an AI assess your phone calls for a preliminary review. AI can help you spot-check for keywords like industry terminology or FTC Funeral Rule fumbles. It can provide a basic overview of customer experience, too—but truly, we don’t trust it, and neither should you.

Until AI can fathom what it feels like to call a funeral home or cemetery after losing a loved one, AI should NOT be responsible for evaluating the complexities of your customer experience.

Dead Ringers has been perfecting the art and science of CX evaluation for deathcare firms since 2015. We use an extremely complex algorithm to calculate CX scores across 10 categories to pinpoint precisely what’s happening on the phone and how it affects your families and your revenue. Dead Ringers then provides consulting, coaching and training based on the evaluation results—another feature that AI simply can’t perform.

The AI reviews provide in your HelloPhone subscription are limited on purpose. They will provide only the data that we KNOW an AI can perform accurately. We highly recommend digging deeper with the Dead Ringers CX Evaluation for a comprehensive understanding of your team’s call performance.