CUSTOMER EXPERIENCE EXCELLENCE
Your families deserve your focus.
We are the customer experience experts for the deathcare profession.
When was the last time you took a deep dive into how your customers (and potential customers) experience your services? Do you know how many phone calls turn into appointments? How much revenue does the average client bring in? What impression do you leave on your families?
You may not know where to start when it comes to truly understanding your firm’s customer experience and the domino effect it has on your bottom line. That’s where we come in, with the only deathcare-focused customer experience evaluation and training solutions.
Our seasoned team of experts have worked in the deathcare profession for decades, and we have united under one simple mission: We have to do better. We’ve developed a unique approach to investigating and educating on the customer experience so that you and your team can grow your business while servicing your clients at the highest level.
BOOK YOUR TRAINING TODAY.
The Training Solution for Deathcare Firms
Our Training Experts are backed by decades of deathcare-focused customer experience excellence. Our training solutions are “edu-taining”—that is, educational and entertaining! We even offer maintenance programs to keep training fresh and relevant year-round, equipping your team to continue learning and improving over time. Guess what? That’s great for your families and your bottom line.
51,744 Reasons Why You Need This Course
This on-demand online course covers topics including the FTC Funeral Rule, pricing discussion tips, musts and must-nots of phone conversations, and the basics of being FTC compliant (You know—to keep you away from a $51,744 FTC fine. That’s the 51,744 reasons you should take the course).
A.I.M. to Serve Your Families Better
Our proven “A.I.M.” approach has helped hundreds of deathcare firms assess, improve and maintain their customer experience. We partner with our clients to evaluate how their staff is servicing clients, identify a gameplan for growth, implement training solutions, and boost satisfaction ratings and revenue. Learn more about our unique process and service options to see how we can help you help your families better.
Dynamic Data Dashboards
Gone are the days of static PDF reports and opinionated surveys. We assess your customer experience across 100+ data points and 10 categories, allowing us to drill down into every interaction and identify key areas to improve. Data is then delivered via the Dead Ringers Dashboard—our user-friendly, interactive interface with customizable reports and comprehensive score analysis.
Client Testimonials
OUR FIRST CHOICE
“We knew we needed to sharpen our pencils with our phone answering skills—and Dead Ringers was our first choice to help us do that! Nicki is great to work with and clearly has a strong grasp of the material we needed to cover. After completing three rounds of remote training, we signed up for a maintenance plan to ensure the lessons are taking hold. Thank you to our Dead Ringers team for all of your hard work!”
Webinar Client • Seattle WA
BRILLIANT
“Absolutely brilliant! Poul and his team navigated very sensitive content with professionalism, expertise, and enthusiasm. Their program sessions were educational and entertaining. We confronted some uncomfortable realities, laughed, and learned a lot! As an organizer, I so appreciated how easy they made the entire process—from planning to delivery and follow-up. I will never be able to top Dead Ringers. Our positive attendee reviews reflected the quality of the presentations. They knocked it out of the park!”
Speaking Engagement • Vancouver, BC
THE BOMB!
“I have always coached to the philosophy of inspect what you expect. Using Dead Ringers enables me to truly inspect my clients’ phone services. The data we receive from Dead Ringers helps us reset training and expectations. Without the learning and data I get from Dead Ringers, it would all be a guess as to where the issues lie, and so much time would be wasted! Dead Ringers has been incredible in their execution to promised deadlines, even when given short time frames. Dead Ringers, you are the BOMB!”
Call Analysis Client • Denver, CO