FLIP THE

SCRIPT

 

We help phone-centric firms “flip the script” on their telephone customer experience.

 

Do you have team members with phones on their desk? Do people call you? Do you call them?

If you answered YES to any of those questions, we need to talk—because you’re probably losing money.

 

Memberships for Firms of All Shapes & Sizes

You want to track your team’s performance, improve your customer experience, and grow your revenue. Why not do it all with one monthly membership?

for Deathcare Firms Only
Explorer Plan $299 monthly Become an Explorer

Bestseller

Expert Plan $799 monthly Become an Expert
Enterprise Plan $1,499 monthly Become an Enterpriser
Telephone Evaluations
Telephone Evaluations Up to 5 Calls Monthly Up to 10 Calls Monthly Up to 20 Calls Monthly
Dashboard Access
Dashboard Access Feature is included. Feature is included. Feature is included.
Script Creation + Resources
Script Creation + Resources Feature is not included. Feature is included. Feature is included.
Custom Reporting
Custom Reporting Feature is not included. Feature is not included. Feature is included.
Group Training Sessions
Group Training Sessions Feature is included. Feature is included. Feature is included.
One-on-One Staff Coaching
One-on-One Staff Coaching Feature is not included. Feature is included. Feature is included.
Leadership Coaching
Leadership Coaching Feature is not included. Feature is not included. Feature is included.
Online Courses
Online Courses Feature is not included. Feature is not included. Feature is included.
Exclusive Webinars
Exclusive Webinars Feature is not included. Feature is not included. Feature is included.

Membership Add-Ons For Funeral Homes Only:

for Deathcare Firms Only
Explorer Plan +$79 monthly Become an Explorer

Bestseller

Expert Plan +$149 monthly Become an Expert
Enterprise Plan +$299 monthly Become an Enterpriser
FTC Audits
FTC Audits Feature is included. Feature is included. Feature is included.
On-Demand FTC Courses
On-Demand FTC Courses Feature is included. Feature is included. Feature is included.
Exclusive Webinars
Exclusive Webinars Feature is included. Feature is included. Feature is included.
Live FTC Training
Live FTC Training Feature is not included. Feature is included. Feature is included.
GPL Review
GPL Review Feature is not included. Feature is not included. Feature is included.

Are you stuck in this cycle?

Bad performance in any one of these stages will leak into the others—quickly. But great performance is also contagious!

1. Telephone Performance
How you interact with your customers over the phone is critical. A poor telephone conversation can start this vicious cycle. We evaluate your team’s telephone performance with 70+ objective metrics and share our interactions in our proprietary Dashboard.

2. Consumer Buy-In
If a customer has a positive interaction with you over the phone, they are more likely to support your business. Our telephone evaluation will give us unique insights into how your customers perceive you—and what may be preventing them from committing to your business.

3. Company Revenue
You may already be seeing dips in your revenue—and your customer experience could be why! We can calculate the amount of revenue you could be losing because of your telephone performance, then strategize how to reverse the trend.

4. Team Recognition
When the company is doing well, your team knows. When revenue drops, your team takes the hit. We can strategize team recognition and incentive programs that leave your staff feeling empowered instead of burned out.

5. Team Culture
Do you foster an environment of competition or promotion? Does your team feel used or equipped? We support teams of all sizes with one-on-one coaching programs and group training sessions.

Client Testimonials

OUR FIRST CHOICE

“We knew we needed to sharpen our pencils with our phone answering skills—and Dead Ringers was our first choice to help us do that! Nicki is great to work with and clearly has a strong grasp of the material we needed to cover. After completing three rounds of remote training, we signed up for a maintenance plan to ensure the lessons are taking hold. Thank you to our Dead Ringers team for all of your hard work!”

Webinar Client • Seattle WA

BRILLIANT

“Absolutely brilliant! Poul and his team navigated very sensitive content with professionalism, expertise, and enthusiasm. Their program sessions were educational and entertaining. We confronted some uncomfortable realities, laughed, and learned a lot! As an organizer, I so appreciated how easy they made the entire process—from planning to delivery and follow-up. I will never be able to top Dead Ringers. Our positive attendee reviews reflected the quality of the presentations. They knocked it out of the park!”

Speaking Engagement • Vancouver, BC

THE BOMB!

“I have always coached to the philosophy of inspect what you expect. Using Dead Ringers enables me to truly inspect my clients’ phone services. The data we receive from Dead Ringers helps us reset training and expectations. Without the learning and data I get from Dead Ringers, it would all be a guess as to where the issues lie, and so much time would be wasted! Dead Ringers has been incredible in their execution to promised deadlines, even when given short time frames. Dead Ringers, you are the BOMB!”

Call Analysis Client • Denver, CO