Assess.

Improve.

Maintain & Grow.

Our A.I.M. approach is simple. We want to elevate your customer experience—but you can’t train to what you don’t measure. We work by evaluating your telephone customer experience, then developing customized training sessions that target your firm’s weaknesses and pitfalls. Then we develop a strategy for long-term, sustainable growth.

Our All-In-One Solutions

Our tiered programs allow us to adapt to each client’s unique needs. Our All-In-One Solutions employ the A.I.M. approach to assess your telephone performance, implement training to improve the customer experience, and develop a long-term strategy to maintain and grow. These solutions involve a minimum 90-day commitment to evaluating and improving your customer experience, but we recommend committing to a 12-month plan for maximum change!

 

Our A-La-Carte Services

We understand you may not be ready to dive into a 90-day or 12-month project, so we offer all of our call evaluation and training services a-la-carte.

  • Our call evaluation assesses your customer experience, with a focus on how your team is handling the phone, delivering pricing, and following through to close the deal. You’ll receive:

    • Mystery calls made by trained Ringers

    • Optional staff targeting or focused scripts

    • Comprehensive score reports

    • Recordings of every interaction

    • Access to Dead Ringers Dashboard

  • Have your own call recordings? We’ll put your real calls through our rigorous review process and provide your performance analysis via the Dead Ringers Dashboard.

  • Here, there—we teach “virtually” anywhere! Our Training Experts will deliver comprehensive training to you and your staff in one-hour modules. We recommend at least two hours of initial training.

    • Customizable training modules

    • Live, interactive, and engaging training solutions

    • Focused training based on Call Analysis results

    Call Analysis sold separately.

  • Our most intensive training solution involves classroom-style customer experience training. On-Site Training must be at least 3 Hours and does not include travel expenses*.

    • In-person, interactive training

    • Suite of post-training tools (handouts, prompt cards, etc) for all attendees

    • Focused training based on Call Analysis results

  • We’re proud to partner with NowDeck (nowdeck.com), which provides interactive presentations to support shopper phone interactions. We provide NowDeck customers with fully customized presentation templates. We also offer NowDeck-specific shopper and pricing training! Schedule a call with us to see how we work with NowDeck to create useful tools for phone shopper conversations.

  • Our Customer Experience Experts have delivered fun and engaging keynote presentations for associations and educational institutions. Visit our Speaking page to learn more about our CXpert team and their topics.

 
 

Our On-Demand Courses

*COMING SOON* Dead Ringers CXpertise Library • $599 per firm per year

Imagine an online, on-demand video library for all things Customer Experience—specifically for the deathcare profession! Our Dead Ringers CXpert team and honored guests from all walks of the profession share hours of entertaining, engaging, educational content in 15-minute PowerMods. The annual organization membership fee will include:

  • Monthly PowerMod credits for you and your team members to access new content and learn at your own pace

  • On-demand educational content on a broad range of topics

  • Live quarterly webinars for members only

  • Earn badges and certifications to reward learning milestones

  • Organization membership fee waived for Tier III clients

 

NEW FTC Phone Compliance Online Course • $99+

We’ve got about 51,744 reasons why you should educate your team on FTC compliance.

This on-demand online course covers topics including the FTC Funeral Rule, pricing discussion tips, musts and must-nots of phone conversations, and the basics of being FTC compliant (You know—to keep you away from a $51,744 FTC fine. That’s the 51,744 reasons you should take the course). The course features educational videos by Dead Ringers founder and deathcare attorney Poul Lemasters, Esq., and customer experience expert Nicole Wiedeman.

  • On-demand access for up to 50 team members: $99

  • 51 - 100 team members: $149

  • 101 - 200 team members: $199

  • Over 200 team members: $249