The All-In-One Growth Strategy
FOR PHONE-CENTRIC BUSINESSES
“So… What do you do?”
In a nutshell:
We help businesses grow.
PHASE 1
EVALUATION
We evaluate your telephone customer experience by conducting mystery shops. We assess how you’re really coming off to the consumer—and how much it could be killing your revenue! Your results will be presented in our proprietary Dashboard.
PHASE 2
TRAINING
Armed with data from the Evaluation Phase, we will customize a training regimen that is relevant and easy to implement for every member of your team. Along the way, we’ll continue Evaluation to track improvement!
PHASE 3
ONGOING SUPPORT
This is the fun part! Improvement is not a project, it’s a process. We’ll engage in ongoing coaching, plus online courses, incentive program support, script development, quarterly webinars, and more.
Memberships for Firms of All Shapes & Sizes
You want to track your team’s performance, improve your customer experience, and grow your revenue. Why not do it all with one monthly membership?
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Bestseller |
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|---|---|---|---|
| Telephone Evaluations | |||
| Telephone Evaluations | |||
| Dashboard Access | |||
| Dashboard Access | |||
| Script Creation + Resources | |||
| Script Creation + Resources | |||
| Custom Reporting | |||
| Custom Reporting | |||
| Group Training Sessions | |||
| Group Training Sessions | |||
| One-on-One Staff Coaching | |||
| One-on-One Staff Coaching | |||
| Leadership Coaching | |||
| Leadership Coaching | |||
| Online Courses | |||
| Online Courses | |||
| Exclusive Webinars | |||
| Exclusive Webinars | |||
Membership Add-Ons For Funeral Homes Only:
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Bestseller |
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|---|---|---|---|
| FTC Audits | |||
| FTC Audits | |||
| On-Demand FTC Courses | |||
| On-Demand FTC Courses | |||
| Exclusive Webinars | |||
| Exclusive Webinars | |||
| Live FTC Training | |||
| Live FTC Training | |||
| GPL Review | |||
| GPL Review | |||
Standalone Service Options
Membership may not be for everyone—but everyone needs improvement! Let’s dig into what our each of our services entail.
Prices below reflect a-la-carte costs for each service. Memberships receive extensive discounts and are much more cost-effective!
PHASE 1: EVALUATION
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Our call evaluation assesses your customer experience, with a focus on how your team is handling the phone, delivering pricing, and following through to close the deal. You’ll receive:
Mystery calls made by trained Ringers
Optional staff targeting or focused scripts
Comprehensive score reports
Recordings of every interaction
Access to Dead Ringers Dashboard
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Wondering what’s going on with your marketshare? Curious how your competitors are treating your callers? You’ll receive:
Mystery calls made by trained Ringer
Comprehensive score reports
Recordings of every interaction
Access to Dead Ringers Dashboard
Competitor Pricing & Performance Assessment
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Have your own call recordings? We’ll put your real calls through our rigorous review process and provide your performance analysis via the Dead Ringers Dashboard.
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Your Call Analysis will undergo an additional level of review with an ear for FTC Funeral Rule violations. We’ll flag areas of concern—and even calculate how much it would cost if the FTC found out
*For Funeral Homes only.
PHASE 2: TRAINING
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Here, there—we teach “virtually” anywhere! Our Training Experts will deliver comprehensive training to you and your team in one-hour modules.
Live, interactive, and engaging training solutions
Customized training based on Evaluation results
Multiple Training Experts with unique styles and specialties
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Often, team members benefit from one-on-one coaching above and beyond group training sessions. Our Training Experts will provide individualized coaching and hone in on key improvement areas for staff members.
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Our Leadership Coach will partner with you and your management team to support long-term improvement by equipping leaders with management strategies, communication skills, and success mindsets that will uplift team culture and uphold company standards.
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Our most intensive training solution involves classroom-style customer experience training. On-Site Training must be at least 3 Hours.
In-person, interactive training from one of our Training Experts
Suite of post-training tools (handouts, prompt cards, etc) for all attendees
Customized training based on Evaluation results
*Fee does not include travel expenses.
PHASE 3: ONGOING SUPPORT
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Our Training Expert team and honored guests share hours of entertaining, engaging, educational content in 15-minute PowerMods. Learn more about our on-demand CXpertise Library HERE.
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Join our Training Expert team and honored guests every quarter as we discuss growth strategy, customer experience, regulatory compliance, success skills, and more.
*Only available for existing Enterprise or FTC clients.
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There are a few ways our team can support your ongoing needs.
Script Development & Handouts: We will provide beautiful and helpful resources to support your team on the daily.
Incentive Programs: We encourage incentives to promote improvement—but there is absolutely a right way and a wrong way to do it! We’ll support with strategies and customized reporting.
Ongoing Assessment: Expect regular reports evaluating your performance trends and how they could be affecting your customer satisfaction and company revenue.
A member of our team will always be accessible to answer questions about scoring, scripting, and strategy to ensure that your Membership remains relevant and effective.
*Only applicable to Membership customers.
“Does It Actually Work?”
We don’t expect you to take our word for it. Instead, here are some real stats from some real clients who, like you, just wanted to grow.
“Most of our metrics are up 40-50%—and it’s only been a few months. We’ll have a brand new company this time next year.”
“We went from winning 22% of our calls to 78% in 12 months—which equated to hundreds of thousands of dollars in revenue!”
“It was always impossible to get all of our locations on the same page. With Dead Ringers’ ongoing support, we have almost 50% performance increase across the board.”
“Dead Ringers provided unique insights that we could use to reward team members and create a culture of recognition and encouragement. Remarkably, our sales increased!”