TRANSFORM YOUR CX.
Engage in targeted, interactive workshops that tackle every facet of your customer experience.
Read more about our CXpert team (that’s Customer Experience Experts!) and their specialties. If you want to reach out to a CXpert directly, just click the button next to their description! If you’d rather chat with our team to determine which speaker best suits your needs, click the button below.
Nicole Wiedeman, CSE • Dead Ringers Training CXpert
Telephone CX Mastery
Ring Ring! Engage Nicki for an interactive seminar focused on all things telephone etiquette! She’ll cover: basic phone etiquette, pillars of customer experience excellence, and script tips using real-life examples from Dead Ringers’ bank of recorded shops. Prepare for an entertaining and educational session with class participation required!
Patrick Downey • Dead Ringers Guest CXpert
Selling Skills
Do you know how to close the sale? Our stats show that selling skills is one of the lowest scores in our profession! Let’s chat about preparing for and implementing sales strategies that boost your firm’s revenue while servicing callers with guidance and compassion. Pat’s style has a balance of humor and hard-hitting truth. Get ready for a lively session full of relevant how-to’s and new insights.
Poul Lemasters, Esq • Dead Ringers Founder & Owner
FTC Funeral Rule Compliance
The Federal Trade Commission’s Funeral Rule is no one’s favorite subject. It’s a lot of legal mumbo jumbo that limits what deathcare professionals can and cannot say over the phone to consumers. If you’re overwhelmed by the concept of navigating FTC compliance—or you’re just concerned that your team needs a refresher—then Poul is your man! Poul has been a deathcare attorney for over twenty years and is the go-to legal counsel at ICCFA (International Cremation, Cemetery and Funeral Association). He’ll take a dry legal subject and inject some humor and fun.
Mandie Hungarland • Dead Ringers Training CXpert
Misunderstood Success Secrets
If you want a training that truly hits home, this is your workshop. Mandie shares her tragic story of loss and the lessons learned that should be applied in every consumer interaction; then transitions into the most widely misunderstood and misused success principles that could be standing in your way. Discuss scalability from a new perspective! Expect to chuckle, cry, get righteously angry, and feel inspired—all in one sitting.