A MINUTE WITH NICKI: How Can A First Call Cost You Money?
You've heard it before—but you only get one chance to make a first impression. In our profession, first impressions happen long before a new client walks in the front door. Your first impression happens somewhere between your website and the first call—which means the first call could be your only opportunity to establish a positive relationship.
Dead Ringers Training Facilitator Nicole Wiedeman discusses three ways a first call can cost your business money.
LACKLUSTER FIRST IMPRESSION. How well does your staff answer the phone?
MISSED OPPORTUNITES. Do your staff members establish a connection with every caller?
LOSING CLIENTS TO COMPETITORS. Are you differentiating yourself from your competitors—in a positive way?