Dead Ringers In The News

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Dead Ringers Launches Online Course in Response to FTC Phone Sweep  
Dead Ringers Launches Online Course in Response to FTC Phone Sweep  
Dead Ringers Responds to the Importance of FTC Phone Compliance  
Dead Ringers Responds to the Importance of FTC Phone Compliance  
Funeral Service Insider: When the Phone Rings at Your Firm, Do You Really Know What Happens?
Funeral Service Insider: When the Phone Rings at Your Firm, Do You Really Know What Happens?
The Deathcare Happy Hour Podcast
The Deathcare Happy Hour Podcast
Member Talks! with Washington State FDA
Member Talks! with Washington State FDA
Elevating Funeral Service Podcast with Ellery Bowker and Welton Hong
Elevating Funeral Service Podcast with Ellery Bowker and Welton Hong
Connecting Directors Funeral Industry News
Connecting Directors Funeral Industry News
How to Improve Your Customer Experience
How to Improve Your Customer Experience
Phone Skills Training for Your Business
Phone Skills Training for Your Business
The Best Mystery Shopping Company
The Best Mystery Shopping Company
Breaking News! Phoney is Spreading
Breaking News! Phoney is Spreading
Have You Called You Lately?
Have You Called You Lately?
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Innovative Mystery Shopping Program Reveals Cemeteries and Funeral Homes Need Help Making a First Impression
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Dead Ringers Survey Takes Issue with Consumer Watchdog Groups
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Misrepresented Pricing: Research Reveals Not All Direct Cremations are Equal
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Dead Ringers Announces New Partnership

Free Whitepapers

Whitepapers
CX Excellence
CX Excellence
RELAX: Everything is Fine
RELAX: Everything is Fine
The Science of the Hold
The Science of the Hold

Hold Please… A Minute With Nicki

A Minute with Nicki
A MINUTE WITH NICKI: Resolution
A MINUTE WITH NICKI: Resolution
A MINUTE WITH NICKI: Empathy
A MINUTE WITH NICKI: Empathy
A MINUTE WITH NICKI: Happy Holidays
A MINUTE WITH NICKI: Happy Holidays
A MINUTE WITH NICKI: Silence is Not Golden
A MINUTE WITH NICKI: Silence is Not Golden
A MINUTE WITH NICKI: Working From Home
A MINUTE WITH NICKI: Working From Home
A MINUTE WITH NICKI: Handling Calls During a Crisis
A MINUTE WITH NICKI: Handling Calls During a Crisis
A MINUTE WITH NICKI: What's in a name?
A MINUTE WITH NICKI: What's in a name?
A MINUTE WITH NICKI: How Do I Leave a Lasting Impression?
A MINUTE WITH NICKI: How Do I Leave a Lasting Impression?
A MINUTE WITH NICKI: How Can A First Call Cost You Money?
A MINUTE WITH NICKI: How Can A First Call Cost You Money?
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PREVIOUS EPISODES
Episode 14: The Series Finale
Episode 14: The Series Finale
Episode 13: Thankworthy Calls
Episode 13: Thankworthy Calls
Episode 12: The Phone Etiquette FrightFest!
Episode 12: The Phone Etiquette FrightFest!
Episode 11: Pricing
Episode 11: Pricing
Episode 10: Personalization
Episode 10: Personalization
Episode 9: Integrity
Episode 9: Integrity
Episode 8: Expectations
Episode 8: Expectations
Episode 7: Resolution
Episode 7: Resolution
Episode 6: Time & Effort
Episode 6: Time & Effort
Episode 5: Empathy
Episode 5: Empathy
Episode 4: How Rude!
Episode 4: How Rude!
Episode 3: Too Nice
Episode 3: Too Nice
Episode 2: Science of the Hold
Episode 2: Science of the Hold
Episode 1: Pilot
Episode 1: Pilot