A MINUTE WITH NICKI: Empathy

Empathy—it's a basic human courtesy, but is hard to find in the field of customer service. Where has the love gone?

About Empathy:

• WATCH THE WEBINAR. Episode 5 of our webinar series “Cringeworthy Calls” is devoted entirely to the topic of empathy. Watch now.

• ONLY 30% of phone service professionals express a level of empathy during the call.