A MINUTE WITH NICKI: Happy Holidays

Written By Mandie Reiber

Dead Ringers training guru Nicole Wiedeman shares parting thoughts for 2020—and a final tidbit of advice for handling the phone during the holiday season.

2 WORDS YOU SHOULD BE USING THIS HOLIDAY SEASON:

  • HAPPY HOLIDAYS: Avoid “Merry Christmas,” “Happy Hanukkah,” and other holiday-specific terms.

WHAT’S YOUR NEW YEAR’S RESOLUTION?

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Mandie Reiber
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A MINUTE WITH NICKI: Silence is Not Golden