Bet On You

The $100 Challenge to Test Your Customer Experience

HOW IT WORKS

HOW IT WORKS

  1. Join the Challenge

    Place a $100 bet to join the Bet On You challenge.

  2. Submit Your Info

    Fill out the form to provide contact information for the firm you want us to call. We’ll place a mystery call into your firm and assess your team’s performance on the phone.

  3. Schedule Your Coaching Session

    Book your Coaching Session with a Dead Ringers CXpert, where we’ll review your mystery call results with you.

If Your Mystery Call Scores High

Congratulations! If your call scores over 85% (that would be just a C+ if we were still in school!), we’ll send a $200 VISA gift card PLUS you’ll be entered into a raffle with other winners for an even bigger prize!

If Your Mystery Call Doesn’t Score Well…

Congratulations! If your call scores below 85%, you still win. Your $100 bet becomes a $100 credit toward future Dead Ringers services, so we can partner together and help you and your team improve.

About the Challenge

Think your team delivers top-notch customer service? The truth is, even the best teams can drop the ball when it matters most—especially on the phones. A single missed opportunity could mean a lost client, a hit to your reputation, or even compliance risks with the FTC. 🛑

But here's the reality: you may not even know where your team falls short.

Sure, you can train your team endlessly, but without an objective assessment, how can you truly gauge performance? That’s where most firms miss the mark—relying on biased internal reviews, or worse: waiting for customer complaints.

That’s why we’re introducing Bet On You—an easy, fun way to test your team's customer service and win, no matter what! Join the challenge, and we’ll make a mystery call to your firm, testing your staff on response times, empathy, compliance, and more.

If your team nails it? You win BIG. 🎉 If they don’t, you still win with a free coaching session with one of our CXperts, PLUS a credit toward Dead Ringers services.

Why Accept the Challenge?

Features:

  • Mystery Shop Evaluation: Real-time phone performance assessment by Dead Ringers’ team of trained evaluators.

  • Comprehensive Scoring: Detailed feedback on your team’s performance.

  • Free Coaching Session: If your score isn’t perfect, we’ll provide expert guidance to see immediate and long-term improvement.

  • Service Credit: Get a credit toward Dead Ringers services, making your next steps toward CX improvement easier.

  • Win-Win Scenario: Whether you score high or low, you walk away with valuable outcomes.

Objectives:

  • Improve your customer service.

  • Get expert feedback and solutions.

  • Strengthen your team’s skills.

  • Avoid costly FTC compliance mistakes.

  • Build a better reputation with your families.

  • Either win big or learn—with zero risk.

FAQs

  • Calls are scored on an abbreviated version of our Customer Experience Survey. We're listening for all of the successful phone call must-haves—such as asking for and using names, explaining prices, managing hold and transfer, and thanking your callers. These are basic tenets that all phone professionals should be utilizing on a daily basis.

    If your call scores over 85% on our survey, you win! You'll get a $200 VISA gift card AND entry into a raffle for a larger prize.

    If your call scores below 85% — No worries! You’ll receive a free coaching session with one of our customer experience experts, plus a $100 credit toward future Dead Ringers services. There's no obligation to continue working with us, but we'll show you opportunities for improvement and how we can help.

  • Our Ringers will place a mystery call into your firm, posing as a potential client, and evaluate your phone performance on that interaction. You'll receive your call recording as well as a PDF report of our findings.

    For these calls, we're listening for specific "phone etiquette must-haves" (i.e. simple things that every phone call should have) that most firms miss. This is an abbreviated version of our standard Customer Experience Survey.

    These calls will include one (1) attempt to speak with a professional at your firm, during regular business hours as listed on your website. This includes a callback if a professional is unavailable for any reason. We'll use a script based on the form you fill out when purchasing your bet.

    We will not call for specific staff members or call during a specific time frame. If you are looking to mystery shop specific staff members, or to schedule calls during specific time windows, our standard Call Analysis package will be a better fit for you.

  • You'll receive your mystery call recording and PDF report at your scheduled Coaching Session. When you place your bet and submit your firm information for us to call, you'll also be prompted to schedule your Coaching Session, where we'll meet with you to review your call results.

  • Worried about investing $100? Remember, this isn’t just a bet—it’s a guaranteed return on investment. You’re either winning a prize as a reward for good phone performance (prize valued at well above $100)—or getting free coaching and a $100 service credit. Either way, your $100 bet is guaranteed to win something that will benefit your firm's customer experience.

  • No. Each "Bet On You" purchase includes one (1) mystery call evaluation.

    If you want multiple calls because you have a large staff or multiple locations, we recommend using the Bet On You Challenge as a gateway. Have us call your primary location. Whether you score high or low in the Challenge, you can use your winnings toward additional calls at your other locations so that you don't have to pay full price.

  • Unfortunately, no. This program is for new clients OR clients who have not worked with Dead Ringers in over 12 months. We believe that current clients of Dead Ringers may have an unfair advantage in this introductory program due to already having access to our training and evaluation solutions.

    However, if it's been over 12 months since you've worked with us, we welcome you to join! Chances are, it's time for a brush-up with your team, and we believe the Bet On You Challenge could be a great first step!

  • This is up to you. We've found that the most accurate performance results come when the staff is unaware that a mystery call is coming. This way, we are able to assess their true behavior—not just their best behavior. That said, some clients prefer to give their staff members a head's up, and that is perfectly fine.

    If you DO notify your team, be sure to frame the mystery call as a training tool. Our mystery calls are NOT to make hire/fire decisions or to call staff members out on their performance. Calls are purely to measure performance so that you can train to your weaknesses, accurately and effectively.

    What about Two-Party Consent for phone call recording? Some states require two-party consent before phone calls can be recorded. We're a party, and you, as the owner/manager of your firm, are the second party. You are not required to notify staff members of recording—but you absolutely can, if you feel more comfortable doing so.