The Science of the Hold

IS PLACING YOUR CALLERS ON HOLD A NECESSARY EVIL—OR AN OPPORTUNITY?

Remember that great review you got for placing a caller on hold? Of course not. No one likes being put on hold—but you can avoid the negativity by doing it right.

If you don’t have a process for placing callers on hold (and we know you don’t), then you’re doing it wrong. Download “The Science of the Hold” whitepaper today to learn how to place callers on hold without the negative after-effects.

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Whitepaper Download

• Whitepapers
  • Aug 25, 2021 CX Excellence
  • May 1, 2020 RELAX: Everything is Fine
  • May 1, 2020 The Science of the Hold

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5 Facts To Consider When Choosing Your MSP

There’s no shortage of Mystery Shop Providers that provide mystery shopping services to businesses like yours. They all claim to be different and/or better than their competitors—but what really makes one MSP the BEST MSP?