A MINUTE WITH NICKI: Silence is Not Golden
Dead Ringers Training Facilitator Nicki Wiedeman explains why silence on hold is NOT golden—and a few alternatives to make your hold more bearable.
2 ALTERNATIVES TO SILENCE ON HOLD:
MUSIC: Ditch the rock, techno, and dreaded elevator music in favor of something light and entertaining.
MESSAGE: If you have to put callers on hold, use the hold as an opportunity to tote your business’s value. HINT* Putting music behind or in between your recorded messages is always a good move.
Like what you see? Join us for our next LIVE webinar!