A MINUTE WITH NICKI: What's in a name?

Written By Mandie Reiber

This episode of "A Minute with Nicki" includes some interesting stats about how business professionals are handling names over the phone—and why names are so important.

3 Ways to Establish a Connection with Callers

  • ASK FOR THE CALLER'S NAME. Asking for the caller's name immediately earns their attention.

  • INTRODUCE YOURSELF. Saying your own name reminds the caller you're a person, too.

  • USE THE CALLER'S NAME THROUGHOUT THE CONVERSATION. Build a relationship by remembering the caller's name and using it in the beginning, middle and end of the call.

Mandie Reiber
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