Elevating Funeral Service Podcast with Ellery Bowker and Welton Hong
The Right and WRONG way to answer the phone at your Funeral Home
Not having the right phone skills or strategy can cost a funeral home a lot of money in lost business, which often goes unnoticed.
When a person calls for a price, do you give them a direct cremation price, or do you display empathy and build rapport with the person? That subtle difference can make or break your opportunity.
On this episode, we talk with Nicole Weideman from Dead Ringers, who explains the right and wrong way to answer the phone and why training is critical. We’ll learn the following:
1. The cost of not showing empathy when talking with families on the phone
2. How to build rapport with price shoppers
3. Easy ways to follow up with families after that initial phone call to increase your chance of winning their business.
BONUS*** Listen to actual recordings from funeral homes and learn what NOT to do when taking a call.
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News & Press
- Mar 7, 2024 Dead Ringers Launches Online Course in Response to FTC Phone Sweep
- Mar 5, 2024 Dead Ringers Responds to the Importance of FTC Phone Compliance
- May 3, 2021 Funeral Service Insider: When the Phone Rings at Your Firm, Do You Really Know What Happens?
- Apr 27, 2021 The Deathcare Happy Hour Podcast
- Feb 4, 2021 Member Talks! with Washington State FDA
- Nov 2, 2020 Elevating Funeral Service Podcast with Ellery Bowker and Welton Hong
- Jun 23, 2020 Connecting Directors Funeral Industry News
- Jun 8, 2020 How to Improve Your Customer Experience
- Apr 21, 2020 Phone Skills Training for Your Business
- Mar 20, 2020 The Best Mystery Shopping Company
- Oct 31, 2018 Have You Called You Lately?
- Mar 1, 2018 Misrepresented Pricing: Research Reveals Not All Direct Cremations are Equal
ABOUT THE ELEVATING FUNERAL SERVICE PODCAST
Funeral service is quickly becoming a commodity. On this podcast, we fight this trend by discussing ways funeral homes can show consumers more value, improve the customer experience, and increase profitability.
Phone Skills Training
Ready to experience a comprehensive, interactive and fun phone skills training program? Purchase your On-Site Training package today to set your staff up for success.