Episode 2: Science of the Hold

Two words every caller HATES: "Hold please..."

No one likes being put on hold—but you can ditch the negativity by doing it right. Join us on "Cringeworthy Calls" to hear common phone flubs, clunky transfers, and "hold how-tos."

In this episode, we address our top 3 “hold, please” faux pas—The Immediate Hold, the Forever Hold, and the Transfer Terror.

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