Episode 12: The Phone Etiquette FrightFest!

Boo! Bad phone service is frightening indeed, and we're sharing some of our favorite phone faux pas in this creepy autumn episode. Dead Ringers Training Facilitator shares some of the most horrific downfalls in phone customer service—and how to avoid them so you don't "kill off" your clientele!

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Episode 13: Thankworthy Calls

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Episode 11: Pricing