Episode 5: Empathy
Written By Mandie Reiber
The first episode in our "Pillars of Customer Service Excellence" series is the all-important "it" factor: EMPATHY. Where has our humanity gone?
Dead Ringers Training Facilitator Nicole Wiedeman shares some cringeworthy examples of customer service professionals displaying lack of empathy, plus some tips for bringing the human element back to your customer experience.
Like what you see?
Tell us what you think, submit a topic for us to tackle, or apply to appear as a guest on a future webinar! While you’re at it, don’t forget to register for the next webinar so you can watch us LIVE.