Episode 10: Personalization
Did you know that 94% of calls to businesses are missing personalization on some level? This Cringeworthy Calls webinar covers the last—and certainly NOT least—pillar of customer experience excellence: PERSONALIZATION.
Here's the harsh truth: Only 6% of professionals use names effectively during a phone conversation. Only 30% even ask for the caller's name at all! And only 34% express empathy or attempt to establish any level of personal connection. Hmm... Do you see the issue here?
Want to learn more? Download our FREE whitepaper covering all six pillars of CX Excellence, Dead Ringers stats, and helpful tips for you and your staff to turn your CX into CXcellence.
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