PowerMods

PowerMods are power-packed 15-minute modules that cover a huge variety of topics, from basic phone etiquette to empathy to selling skills. Don’t know where to start? We recommend our foundational modules, “Phone Etiquette for Deathcare Professionals,” “Empathy Cues,” or “7 Steps to Find Your Pre-Plan Vibe!”

Looking for a particular topic? Use the search bar, the category cloud, or list of CXperts to the right to find the PowerMod you’re looking for.

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Phone Etiquette, Communication Skills, Sales Mandie Reiber Phone Etiquette, Communication Skills, Sales Mandie Reiber

Customer Experience Foundations

About the Course

Customer experience isn't just a buzzword—it’s the foundation of success in funeral service. In this video, Nicki Wiedeman introduces the concept of customer experience (CX) and explains why it’s more than just customer service. From the first phone call to every interaction that follows, CX shapes how families feel and influences their decisions. Learn how to shift from a transactional mindset to a relational one, personalize every touchpoint, and create meaningful experiences that set your business apart. Plus, get a sneak peek at the Six Pillars of Customer Experience.

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Communication Skills, Management Mandie Reiber Communication Skills, Management Mandie Reiber

The Art of the One-on-One

One-on-one meetings are one of the most powerful tools for boosting employee engagement, productivity, and performance—yet most managers admit they don’t do them well. In this session, Pat Downey explores why these meetings matter, how to introduce them to your team, and the best way to structure them for success. Whether you’re a funeral home manager, team leader, or business owner, this video will help you establish meaningful touchpoints with your employees to improve communication, mentorship, and overall team effectiveness.

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Communication Skills, Phone Etiquette, Empathy, Thanatology Mandie Reiber Communication Skills, Phone Etiquette, Empathy, Thanatology Mandie Reiber

Thanatology Introduction (Part 1)

In this introductory session on Thanatology, guest CXpert Katlyn Green shares foundational concepts surrounding the study of death and dying. Drawing from her extensive background in thanatology, gerontology, hospice, and death care, Katlyn explores the multifaceted dimensions of death, including cultural, historical, psychological, and spiritual perspectives. She emphasizes the dynamic nature of death education and encourages professionals to reflect on their own experiences and societal norms related to death and grief.

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Communication Skills, Phone Etiquette, Empathy Mandie Reiber Communication Skills, Phone Etiquette, Empathy Mandie Reiber

Empathy Cues - Abridged Version

In this 15-minute PowerMod, Dead Ringers COO Mandie Hungarland delivers actionable insights on the role of empathy in customer interactions. This abridged course offers practical tips to recognize and respond to emotional cues, helping you foster trust and connection in every conversation. Whether you're a seasoned professional or just starting out, these strategies will elevate your customer experience skills.

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Phone Etiquette, Communication Skills Mandie Reiber Phone Etiquette, Communication Skills Mandie Reiber

Phone Etiquette for the Deathcare Profession

In this course, Dead Ringers CXpert Nicki Wiedeman emphasizes the critical role of effective telephone etiquette for professionals in funeral homes and cemeteries. Nicki shares insights on best practices, common pitfalls, and strategies to enhance customer interactions over the phone, aiming to improve service quality and client satisfaction within the deathcare profession.

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