PowerMods

PowerMods are power-packed 15-minute modules that cover a huge variety of topics, from basic phone etiquette to empathy to selling skills. Don’t know where to start? We recommend our foundational modules, “Phone Etiquette for Deathcare Professionals,” “Empathy Cues,” or “7 Steps to Find Your Pre-Plan Vibe!”

Looking for a particular topic? Use the search bar, the category cloud, or list of CXperts to the right to find the PowerMod you’re looking for.

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Communication Skills, Phone Etiquette, Empathy, Thanatology Mandie Reiber Communication Skills, Phone Etiquette, Empathy, Thanatology Mandie Reiber

Thanatology Introduction (Part 1)

In this introductory session on Thanatology, guest CXpert Katlyn Green shares foundational concepts surrounding the study of death and dying. Drawing from her extensive background in thanatology, gerontology, hospice, and death care, Katlyn explores the multifaceted dimensions of death, including cultural, historical, psychological, and spiritual perspectives. She emphasizes the dynamic nature of death education and encourages professionals to reflect on their own experiences and societal norms related to death and grief.

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