PowerMods
PowerMods are power-packed 15-minute modules that cover a huge variety of topics, from basic phone etiquette to empathy to selling skills. Don’t know where to start? We recommend our foundational modules, “Phone Etiquette for Deathcare Professionals,” “Empathy Cues,” or “7 Steps to Find Your Pre-Plan Vibe!”
Looking for a particular topic? Use the search bar, the category cloud, or list of CXperts to the right to find the PowerMod you’re looking for.
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5 Things You Need to Know About Your GPL
Recent FTC audits have revealed compliance failures in the funeral industry—don’t let your business be one of them! Regular training and a strong understanding of these guidelines will help you stay compliant, enhance customer service, and build trust with families during difficult times.
Recording Phone Calls: Is It Legal?
Can you legally record phone calls in your state? In this essential session from the CXpertise Library, host Paula Masters breaks down the legalities of call recording, helping businesses navigate one-party vs. two-party consent laws and avoid compliance pitfalls. Whether you're looking to enhance training, protect your business, or improve customer interactions, this session provides practical guidance on how to record calls legally and ethically—with insights on cross-state calls and employee concerns.