PowerMods

PowerMods are power-packed 15-minute modules that cover a huge variety of topics, from basic phone etiquette to empathy to selling skills. Don’t know where to start? We recommend our foundational modules, “Phone Etiquette for Deathcare Professionals,” “Empathy Cues,” or “7 Steps to Find Your Pre-Plan Vibe!

Looking for a particular topic? Use the search bar, the category cloud, or list of CXperts to the right to find the PowerMod you’re looking for.

Happy learning!

Filter by Category

Filter by CXpert

Pre-Planning, Sales Mandie Reiber Pre-Planning, Sales Mandie Reiber

7 Steps to Find Your Pre-Planning Vibe! (Part 2)

This is the second session in a two-part series designed for funeral professionals to enhance their pre-arrangement sales. This course focuses on how to effectively present a professional, empathetic, and solution-oriented plan to potential clients. You'll learn how to develop a strong presentation, build trust through active listening, handle common objections, and create a sense of urgency that encourages families to take action. Whether you're a seasoned professional or new to the field, this course will equip you with the tools to guide families toward making wise, thoughtful decisions about pre-arrangements.

Read More
Pre-Planning, Sales Mandie Reiber Pre-Planning, Sales Mandie Reiber

7 Steps to Find Your Pre-Planning Vibe! (Part 1)

In Part 1 of '7 Steps to Find Your Pre-Planning Vibe!', Dead Ringers CXpert Patrick Downey shares actionable strategies to help funeral professionals grow their prearrangement sales. Learn the first steps to build a strong foundation for your pre-planning process and connect with families on a deeper level. Watch now to kickstart your pre-arrangement strategy!

Read More