PowerMods

PowerMods are power-packed 15-minute modules that cover a huge variety of topics, from basic phone etiquette to empathy to selling skills. Don’t know where to start? We recommend our foundational modules, “Phone Etiquette for Deathcare Professionals,” “Empathy Cues,” or “7 Steps to Find Your Pre-Plan Vibe!”

Looking for a particular topic? Use the search bar, the category cloud, or list of CXperts to the right to find the PowerMod you’re looking for.

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Phone Etiquette, Communication Skills, Sales Mandie Reiber Phone Etiquette, Communication Skills, Sales Mandie Reiber

Customer Experience Foundations

About the Course

Customer experience isn't just a buzzword—it’s the foundation of success in funeral service. In this video, Nicki Wiedeman introduces the concept of customer experience (CX) and explains why it’s more than just customer service. From the first phone call to every interaction that follows, CX shapes how families feel and influences their decisions. Learn how to shift from a transactional mindset to a relational one, personalize every touchpoint, and create meaningful experiences that set your business apart. Plus, get a sneak peek at the Six Pillars of Customer Experience.

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Sales, Phone Etiquette, Mindset Mandie Reiber Sales, Phone Etiquette, Mindset Mandie Reiber

Inbound Adventures (Part 3)

Follow-up communication can make or break customer relationships—yet only 26% of callers receive a follow-up offer. In this third module of the CX Library’s Inbound Adventures, Nicki Wiedeman from Dead Ringers breaks down why follow-up is essential, especially in the funeral service and cemetery industries. Joined by Pat Downey, they share actionable strategies to bridge the gap between initial calls and long-term engagement.

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Sales, Phone Etiquette, Mindset Mandie Reiber Sales, Phone Etiquette, Mindset Mandie Reiber

Inbound Adventures (Part 1)

Are you ready to handle inbound calls with confidence? In this 15-minute PowerMod, customer experience expert Nicki Wiedeman and preneed sales pro Pat Downey share practical strategies to help deathcare professionals manage call volume effectively. Learn how to stay prepared, make meaningful connections, and ensure every caller feels heard. Watch now and set yourself up for success!

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Phone Etiquette, Communication Skills Mandie Reiber Phone Etiquette, Communication Skills Mandie Reiber

Phone Etiquette for the Deathcare Profession

In this course, Dead Ringers CXpert Nicki Wiedeman emphasizes the critical role of effective telephone etiquette for professionals in funeral homes and cemeteries. Nicki shares insights on best practices, common pitfalls, and strategies to enhance customer interactions over the phone, aiming to improve service quality and client satisfaction within the deathcare profession.

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