PowerMods

PowerMods are power-packed 15-minute modules that cover a huge variety of topics, from basic phone etiquette to empathy to selling skills. Don’t know where to start? We recommend our foundational modules, “Phone Etiquette for Deathcare Professionals,” “Empathy Cues,” or “7 Steps to Find Your Pre-Plan Vibe!”

Looking for a particular topic? Use the search bar, the category cloud, or list of CXperts to the right to find the PowerMod you’re looking for.

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Communication Skills, Phone Etiquette, Empathy, Thanatology Mandie Reiber Communication Skills, Phone Etiquette, Empathy, Thanatology Mandie Reiber

Thanatology Introduction (Part 1)

In this introductory session on Thanatology, guest CXpert Katlyn Green shares foundational concepts surrounding the study of death and dying. Drawing from her extensive background in thanatology, gerontology, hospice, and death care, Katlyn explores the multifaceted dimensions of death, including cultural, historical, psychological, and spiritual perspectives. She emphasizes the dynamic nature of death education and encourages professionals to reflect on their own experiences and societal norms related to death and grief.

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Communication Skills, Phone Etiquette, Empathy Mandie Reiber Communication Skills, Phone Etiquette, Empathy Mandie Reiber

Empathy Cues - Abridged Version

In this 15-minute PowerMod, Dead Ringers COO Mandie Hungarland delivers actionable insights on the role of empathy in customer interactions. This abridged course offers practical tips to recognize and respond to emotional cues, helping you foster trust and connection in every conversation. Whether you're a seasoned professional or just starting out, these strategies will elevate your customer experience skills.

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