Learning Hub

Introducing:

CXpertise Library for Deathcare Professionals

Imagine a hub of educational resources curated for funeral and cemetery professionals. Equip your team with videos, e-books, articles, podcasts and courses covering every aspect of the Customer Experience—plus leadership skills, sales tips, business success mindset, management strategy, and so much more!

Become an Enterprise Member to get complimentary access to CXpertise Library, or use the button below to Sign Up or Sign In!

Free Whitepapers

Whitepapers
CX Excellence
CX Excellence
RELAX: Everything is Fine
RELAX: Everything is Fine
The Science of the Hold
The Science of the Hold

Like what you see? This is just a taste of the content available in the CXpertise Library. Sign In to keep learning!

 In The News

Blog
The Meaning Podcast: Meaning & Empathy in "The Death Care Industry"
The Meaning Podcast: Meaning & Empathy in "The Death Care Industry"
Dead Ringers Launches Online Course in Response to FTC Phone Sweep  
Dead Ringers Launches Online Course in Response to FTC Phone Sweep  
Dead Ringers Responds to the Importance of FTC Phone Compliance  
Dead Ringers Responds to the Importance of FTC Phone Compliance  
Funeral Service Insider: When the Phone Rings at Your Firm, Do You Really Know What Happens?
Funeral Service Insider: When the Phone Rings at Your Firm, Do You Really Know What Happens?
The Deathcare Happy Hour Podcast
The Deathcare Happy Hour Podcast
Member Talks! with Washington State FDA
Member Talks! with Washington State FDA
Elevating Funeral Service Podcast with Ellery Bowker and Welton Hong
Elevating Funeral Service Podcast with Ellery Bowker and Welton Hong
Connecting Directors Funeral Industry News
Connecting Directors Funeral Industry News
How to Improve Your Customer Experience
How to Improve Your Customer Experience
Phone Skills Training for Your Business
Phone Skills Training for Your Business
The Best Mystery Shopping Company
The Best Mystery Shopping Company
Breaking News! Phoney is Spreading
Breaking News! Phoney is Spreading
Have You Called You Lately?
Have You Called You Lately?
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Innovative Mystery Shopping Program Reveals Cemeteries and Funeral Homes Need Help Making a First Impression
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Dead Ringers Survey Takes Issue with Consumer Watchdog Groups
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Misrepresented Pricing: Research Reveals Not All Direct Cremations are Equal
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Dead Ringers Announces New Partnership

Dead Ringers regularly contributes to industry podcasts and publications. These are just a few highlights! Sign In to to access our full portfolio of podcasts, e-books, articles, and more.

Webinars

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PREVIOUS EPISODES
Episode 14: The Series Finale
Episode 14: The Series Finale
Episode 13: Thankworthy Calls
Episode 13: Thankworthy Calls
Episode 12: The Phone Etiquette FrightFest!
Episode 12: The Phone Etiquette FrightFest!
Episode 11: Pricing
Episode 11: Pricing
Episode 10: Personalization
Episode 10: Personalization
Episode 9: Integrity
Episode 9: Integrity
Episode 8: Expectations
Episode 8: Expectations
Episode 7: Resolution
Episode 7: Resolution
Episode 6: Time & Effort
Episode 6: Time & Effort
Episode 5: Empathy
Episode 5: Empathy
Episode 4: How Rude!
Episode 4: How Rude!
Episode 3: Too Nice
Episode 3: Too Nice
Episode 2: Science of the Hold
Episode 2: Science of the Hold
Episode 1: Pilot
Episode 1: Pilot

CXpertise Library and Enterprise Members get access to exclusive quarterly webinars. Sign In to view past webinar recordings and upcoming webinar dates!